If you’ve ever visited my main website (which I’m sure you have–it’s kind of hard to miss it from my blog), then you’ve visited another wonderful site hosted by SmugMug. I’m so very far from being a website designer, but with my limited knowledge and SmugMug’s handy tools, I was able to create a clean and professional website that I can tweak and change to my heart’s content. And, if you’ve been a long-time fan of Birchtree Photography, then you’ll know it’s undergone some crazy big changes over the years.
But, SmugMug is so much more than my host site–they’re also my “we’ve-got-your-back-print-partner” that’s essential for any professional photographer. To be clear, SmugMug doesn’t actually do any of the printing–that’s done through a contracted professional grade lab–but SmugMug handles all of the orders and provides a 100% satisfaction guarantee. And when they say 100% satisfaction, they really mean it. For instance, just recently I ordered some print enlargements for a client. When I received the prints, I was surprised to see a strange discoloration in one of the prints, and I thought it had to be the lab’s fault. After a quick response from a REAL person at the SmugMug help desk, I realized the fault was in fact with the file–not the lab (something to do with chromatic aberration…it can happen even to the best of lenses!). And here’s where I was really blown away by SmugMug’s service. They offered to edit the file for me and reorder the prints–no questions asked, no additional charges.
Wow. That’s awesome. Two days later, I received the new prints, and they look perfect. Now that’s what I call a print PARTNER. Thanks SmugMug!
Here’s the really good news: SmugMug is not just for professionals. They have three different levels of membership, so even if you never aspire to be a professional photographer yourself, they’re a great place to host and share your snapshots with family and friends. If you do decide to sign up, let me know, and I can give you a $5 off coupon code.
And if you think SmugMug has somehow paid me or pushed me to write this…they didn’t. I really do love working with SmugMug, and there are so many more great things I could say about this company…but then, I’d probably loose you.
And since a post with no photo is lame, here’s one from Emily and Bob’s wedding last Saturday. It snowed, and it was perfect!
by mary
BigMamaCass - Smug Mug is AWESOME!!! I have had a Pro Account with them for a couple years and I have NEVER had such amazing customer service as I have had with them. They are just fantastic. So awesome of you to write this cool blog. I just sent them an email last week saying I would never use anyone else and that they are so awesome!! 🙂
Tweets that mention SmugMug: More Than a Print Partner » Pittsburgh Wedding Photographers | Birchtree Photography Blog -- Topsy.com - […] This post was mentioned on Twitter by Wade Heninger and cabbey, Nick Wrzesinski. Nick Wrzesinski said: RT @heninger: Why SmugMug? http://bit.ly/6LNki7 […]